Returns & Refunds Policy

Our 30-Day Return Guarantee

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, you can return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• The product must be in its original condition and packaging
• All accessories, manuals, and documentation must be included
• The product must not show signs of use or damage
• Original seals and protective films should remain intact (if applicable)
• You must have proof of purchase (order number or receipt)

How to Initiate a Return

Starting a return is simple:

1. Contact our customer service team at electronics.helpcenter@gmail.com within 30 days of receiving your order
2. Provide your order number and reason for return
3. We'll send you a return authorization and a prepaid shipping label (for returns within Germany)
4. Pack the item securely in its original packaging
5. Attach the shipping label and drop off at your nearest post office or DHL service point

Return Shipping Costs

Within Germany: We provide a free return shipping label. You won't pay anything for the return shipment.

International Returns: For returns from outside Germany, the customer is responsible for return shipping costs. We recommend using a tracked shipping service.

Refund Process & Timeline

Once we receive your return:

• Inspection: We'll inspect the product within 2-3 business days
• Approval: If approved, we'll process your refund immediately
• Refund Time: The refund will be credited to your original payment method within 5-10 business days
• Notification: You'll receive an email confirmation once the refund is processed

Please note: The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you'd like to exchange your product for a different model or color, please contact us at electronics.helpcenter@gmail.com. We'll guide you through the exchange process and, if the new item is available, we can often ship it before receiving your return.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items cannot be returned:

• Products with broken seals (such as earbuds or personal care electronics)
• Customized or personalized items
• Digital products or downloadable software
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at electronics.helpcenter@gmail.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping.

All our products come with a 2-year manufacturer's warranty. If a defect occurs within this period, we'll repair or replace the item free of charge.

Contact Us

If you have any questions about our return policy, please don't hesitate to reach out: