General Questions
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted connections.
Do you ship internationally?
Yes! We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs fees and import taxes.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or directly on the carrier's site.
Products & Ordering
Are your products genuine and new?
Absolutely! All our products are 100% genuine, brand new, and come in original packaging with full manufacturer warranty. We only source from authorized distributors.
Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placement. After that, the order is processed and shipped. Please contact us immediately at electronics.helpcenter@gmail.com if you need to make changes.
Do you offer bulk or business discounts?
Yes! We offer special pricing for bulk orders and business customers. Contact us at electronics.helpcenter@gmail.com with your requirements for a custom quote.
Warranty & Support
What warranty do you offer?
All products come with a 2-year manufacturer warranty covering defects in materials and workmanship. Some products may have extended warranty options available at checkout.
What if my product is defective?
If you receive a defective product, contact us within 48 hours. We'll arrange a replacement or full refund immediately. You won't pay for return shipping on defective items.
How do I get technical support?
Email us at electronics.helpcenter@gmail.com with your order number and issue description. Our technical team typically responds within 2 hours during business hours (Monday-Friday, 9am-6pm CET).
Shipping & Delivery
How long does shipping take?
Germany: 1-2 business days
EU: 3-5 business days
International: 7-14 business days
Orders placed before 2pm CET ship the same day.
What are the shipping costs?
Free shipping on orders over €50 within Germany. Standard shipping: €4.99 within Germany, €9.99 EU, varies for international. See our Shipping Policy for full details.
What if my package is lost or damaged?
All shipments are fully insured. If your package is lost or arrives damaged, contact us immediately. We'll file a claim with the carrier and send you a replacement at no cost.
